Refund Policy

1. Cancelling

Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not prorate or refund the unused part of a period after you cancel, except as set out below.

2. When we will refund

• First charge: if you contact us within 7 days of your first charge and have not unlocked any contacts or exported any rows, we'll refund it in full.
• Annual plans: if you contact us within 14 days of the charge and have not unlocked any contacts or exported any rows, we'll refund it in full.
• Billing errors: duplicate or incorrect charges are refunded in full.
• Service failure: if the Service is unavailable for an extended period, we may offer a credit or partial refund at our discretion.

3. When we generally won't

Once you have unlocked contacts or exported rows, that data has been delivered and can't be taken back, so we generally can't refund that billing period. Because plans have no trial, please review the product and pricing before subscribing. We also don't refund accounts terminated for breaching our Terms.

4. How to ask

Email hello@seedlist.app from your account email with the date of the charge. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days. Please contact us before filing a chargeback so we can help quickly.